Shipping policy

Last Updated: October 15, 2026

At Piooner Decor, we aim to make ordering and receiving your products as straightforward as possible. Please review the following shipping information before placing an order.

1. Shipping Destinations

Piooner Decor offers free worldwide shipping to eligible destinations.

Shipping availability may vary depending on the destination, carrier service, local regulations, and product restrictions. If we are unable to ship to your address, we will contact you using the information provided at checkout.

2. Shipping Costs

We offer free worldwide shipping on eligible orders.

Any customs duties, import taxes, or other fees imposed by the destination country are not included unless explicitly stated during checkout. Customers are responsible for applicable charges imposed by local authorities.

3. Order Processing Time

Orders typically require 1–3 business days for processing before shipment.

Order processing includes reviewing order information, preparing items, and arranging dispatch.

Processing time does not include weekends or public holidays. During peak shopping periods or unexpected operational delays, processing may take longer than usual.

4. Estimated Shipping Time

Our estimated shipping time is 7–14 business days after dispatch.

Actual delivery times may vary depending on the destination country, carrier performance, customs procedures, weather conditions, public holidays, and other circumstances outside our control.

The estimated shipping time excludes order processing time.

5. Order Confirmation and Tracking

After placing an order, customers should receive an order confirmation at the email address provided during checkout.

When tracking information is available, it will be provided by email after the order has been dispatched.

Please allow time for tracking information to become active in the carrier's system. Tracking updates may not appear immediately after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will attempt to assist with corrections before the order is dispatched, but changes cannot be guaranteed once fulfillment has begun.

Piooner Decor cannot guarantee delivery when an incorrect or incomplete address has been provided.

7. Delayed or Missing Shipments

Although we aim to meet our estimated delivery window, delays may occur because of customs inspections, carrier disruptions, extreme weather, peak-season volumes, or other unforeseen circumstances.

If your order has not arrived after the estimated delivery window, please contact our customer support team with your order number and available tracking information.

We will review the available information and help determine the appropriate next steps.

8. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility. Customs processing may also extend delivery times.

9. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us with your order number and relevant photographs as soon as reasonably possible.

We will review the information and explain the available resolution in accordance with our applicable policies and consumer protection requirements.